Privacy Policy

Effective Date:January 1, 2025

Indo4ward Pte Ltd(“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.indo4ward.com. or use our services.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We may collect and process the following personal data:

a. Personal Information You Provide to Us

• Name, email address, phone number, and shipping address.
• Payment details (processed securely through third-party payment processors).
• Account information, including username and password.
• Communication records when you contact us via email, chat, or forms.

b. Information Collected Automatically

When you visit our website, we collect certain data automatically, such as:

• IP address, device type, and browser information.
• Location data (if enabled on your device).
• Pages viewed, time spent on the website, and navigation activity.
• Cookies and similar tracking technologies (see Section 6: Cookies).

c. Third-Party Sources

We may collect information from third-party services or partners for:

• Fraud prevention and risk management.
• Enhancing our marketing and customer insights.

2. How We Use Your Information

We use your personal data for the following purposes:

1. To Provide and Deliver Services: Fulfilling orders, managing shipments, and providing customer support.
2. Account Management: Registering and maintaining your user account.
3. Transaction Processing: Processing payments securely.
4. Customer Communication: Sending order updates, support responses, and notifications.
5. Improving Our Services: Analyzing site usage, troubleshooting, and improving user experience.
6. Marketing and Promotions: Sending personalized offers and updates (with your consent).
7. Legal Compliance: Meeting legal obligations, preventing fraud, and protecting our rights.

3. Sharing and Disclosure of Personal Data

We do not sell your personal data. However, we may share your information in the following situations:

• Service Providers: With trusted third parties who help us operate our website, fulfill orders, and process payments (e.g., logistics partners, payment gateways).
• Compliance with Legal Obligations: If required by law, court orders, or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.
• Fraud Prevention: To protect against fraudulent activities and enforce our Terms and Conditions.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Order fulfillment, record-keeping, and customer support.
• Compliance with legal, tax, and accounting obligations. After this period, we will securely delete or anonymize your data.

5. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal requirements).
• Restriction: Request to limit how we process your data.
• Data Portability: Request your data in a structured, electronic format.
• Withdraw Consent: Opt out of marketing communications or revoke consent for data processing.

You may contact us at [email protected] with your request. We will respond within 30 days, as required by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user behavior, improve performance, and provide personalized content.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic site functionality (e.g., login, order processing).
• Analytical Cookies: To analyze traffic and improve the user experience.
• Marketing Cookies: For personalized advertising and promotions.

Managing Cookies: You can control or disable cookies through your browser settings. Note that disabling cookies may impact your website experience.

7. International Data Transfers

As part of our services, your personal data may be transferred to, and processed in, countries outside of your residence (e.g., Indonesia, Singapore, or the United States). We ensure such transfers comply with applicable data protection laws by using:

• Standard Contractual Clauses (SCCs).
• Data Processing Agreements (DPAs) with third parties.

8. Data Security

We implement technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute data security.

Examples of Safeguards:

• Encryption of sensitive data (e.g., payment details).
• Restricted access to personal data for authorized personnel only.
• Regular security assessments of our systems.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Updated versions will be posted on our website with a new “Effective Date.”

We encourage you to review this Privacy Policy regularly to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Indo4ward Pte Ltd
Email: [email protected]
Address: 3 Coleman Street, #03-24, Singapore 179804